Support

Tell us what happened and, if it was during a night, which venue and roughly what time.

Something went wrong mid-song

Ask the host at the booth — they can hold, restore or re-add a singer instantly from their live screen.

A payment problem

Priority and tips are paid to the host or venue, not to CUE, so refunds are theirs to decide. CUE never charges for a Priority request that was declined or failed.

Plans and cancelling

Hosts and venues can change or cancel a plan on their own plan screen. See Terms and Privacy.