Support

Tell us what happened and, if it was during a night, which venue and roughly what time.

Contact address not confirmed yet

The CUE support inbox has not been set up. Until it is, reach the host or venue running your night directly.

Something went wrong mid-song

Ask the host at the booth — they can hold, restore or re-add a singer instantly from their live screen.

A payment problem

Priority and tips are paid to the host or venue, not to CUE, so refunds are theirs to decide. CUE never charges for a Priority request that was declined or failed.

Plans and cancelling

Hosts and venues can change or cancel a plan on their own plan screen. See Terms and Privacy.